Reports To: Executive Director and Finance Director
POSITION OVERVIEW:
The Information Services and Technology Manager is responsible for coordinating the development, implementation, maintenance and evaluation of an agency-wide technology plan. The goal of the IS/T Department is to support the services provided by FRCA, through the use of technology, troubleshooting, training and communication. The IS/T Manager provides support to all agency programs and departments in enhancing communication and information systems through technology and ensures proper functioning of the agency's information processing systems.
JOB RESPONSIBILITIES:
- Responsible for technical support of users and all agency computer/ telecommunications equipment.
- Recommend potential cost-effective solutions within the constraints of the agency’s resources and IS/T budget as necessary.
- Overall management of IS/T team.
- Responsible for network and computer systems administration.
- Responsible for technology asset management and inventory.
- Manages Operating System, software and other desktop license agreements.
- Identifies necessary enhancements to hardware, software, and operating procedures, and ensures timely and cost-effective implementation.
- Responsible for execution of routine and preventive maintenance on servers, network equipment, and user workstations, both directly and through the efforts of staff direct reports.
- Identifies data security needs, ensures security of agency data and procures reliable capability for on-going information back-up.
- Manages IT related projects, including specifications, budgeting, and implementation.
- Projects to include:
- Stabilizing current equipment and capacity within agency.
- Transitioning current database system to be utilized as the primary overall agency database.
- Developing a long term electronic billing strategy for third party funders.
- Relocation of server room.
- Further develop wireless capability, replacing current hardwiring.
- Other duties as assigned
EXPERIENCE/SKILL REQUIREMENTS:
- Demonstrated experience with network and systems administration in Microsoft and LINUX technologies. Microsoft certifications, a plus.
- Ability to learn and administer externally mandated web-hosted software packages. (Familiarity with ClientTrack a plus.)
- Business communication, networking, Windows system/server maintenance, telephony and legacy software maintenance and support experience mandatory.
- Experience with remote connectivity (Windows Terminal Services or Remote Desktop).
- Because this role necessitates full access to all agency databases, files and equipment, the IS/T Director MUST be willing and able to maintain the confidentiality of all materials in accordance with State, Federal and HIPAA laws and CCAP policies and procedures.
- Must have a high degree of creativity, problem-solving and flexibility.
- Excellent project management, presentation, and communication skills.
- Familiar with a variety of the IT/IS/T field's concepts, practices, and procedures.
- Knowledge of networking, routing protocols, TCP/IP and LAN/WAN Management.
- Excellent customer service skills at all levels for end-user support.
- Relies on extensive experience and judgment to plan and accomplish goals.
- Due to the nature of the work and level of responsibility, this individual may need to be available during evening hours and/or hours beyond a regular workweek occasionally.
EDUCATION REQUIREMENTS:
Requires a bachelor's degree or demonstrated IT/IS industry expertise and a minimum of 3 years of experience in the field or in a related area.
FAMILY RESOURCES COMMUNITY ACTION IS AN EQUAL OPPORTUNITY/ AFFIRMATIVE ACTION EMPLOYER
If interested and qualified, please email cover letter and resume to Lori Halt at: LZieglerHalt@FamResRI.org with “IS/T” in the subject line.
JOB DESCRIPTION:
The Clinical Supervisor/Wraparound Coach plays an integral role within the Family Preservation Unit, which provides home-based intensive case management and wraparound coordination to the following populations:
- Families involved and/or at-risk for involvement with DCYF
- Families with seriously emotionally disturbed children
- Children at risk for involvement with the juvenile justice system
RESPONSIBILITIES INCLUDE:
Daily program oversight of contracted Family Preservation programs including the Family Care Community Partnership; supervising, mentoring and coaching Family Service Care Coordinators and Family Support Partners in the delivery of High-Fidelity Wraparound; providing leadership to team, training as needed and support of team-based atmosphere; ensuring staff compliance and efficiency with required documentation.
Supervisor will provide clinical guidance and support to staff and families, including crisis intervention and psycho-social assessment as needed.
MINIMUM REQUIREMENTS:
Supervisory experience strongly preferred. Candidate must have reliable transportation. Bi-lingual candidates are strongly encouraged to apply. Must have demonstrated, excellent communication skills and experience in using a strength-based approach in support of staff and clients.
EDUCATION/LICENSE REQUIREMENTS:
Licensed Practitioner of the Healing Arts - must be independently licensed in the State of RI in the field of psychology, social work, mental health counseling or marriage and family treatment.
FAMILY RESOURCES COMMUNITY ACTION is an equal opportunity/ affirmative action employer.
Please email your cover letter and resume to Lori at LZieglerHalt@FamResRI.org with “FCCP” in the subject line.
JOB DESCRIPTION:
This position is responsible for providing outpatient substance abuse assessment and treatment to the general population. The Substance Use Counselor also provides Assessment and Care Coordination as needed for persons referred through the Access to Recovery contract with BHDDH. The Substance Abuse Counselor will also participate in collaborative meeting with community agencies as needed and directed by the Program Manager. Treatment modalities include individual and group therapy. Services are family-based and time-limited, unless there is a supervisor-approved diagnostic rationale for continuing services on a longer-term basis.
RESPONSIBILITIES INCLUDE:
- Provides strengths-based client centered interventions and guidance with individuals and groups.
- Provides one thousand one hundred four (1104) direct service, billable hours per year (An average of 24 per week for 46 weeks for fulltime staff).
- Performs accurate and timely documentation in client records in substance abuse outpatient program. Each outpatient clinical contact must include:
- Performs accurate and timely documentation for all ATR assessments and clinical contacts.
- Provides collateral services, including—but not limited to—information and referral, coordination of services with other involved parties, client advocacy, and court attendance when necessary.
- Completes a detailed weekly appointment schedule in both the FRCA OUTLOOK calendar and the VMS for at least three weeks in advance.
- Attends and participates in all required counseling program meetings, supervision, and general staff meetings.
- Maintain accurate ATR intake list in collaboration with program manager, clinical assessors and counseling support staff. This requires face-to-face meetings with clinical assessors in the community.
- Assists with marketing the ATR/COUN program in the community and with other agencies as needed. Assists with participation in community collaboration as needed.
- Other duties as requested by supervisor which meet program and agency needs.
FAMILY RESOURCES COMMUNITY ACTION is an equal opportunity employer.
MINIMUM REQUIREMENTS:
- Demonstrates competent human relation skills with clients, co-workers and colleagues in accordance with agency mission to serve clients with dignity and respect. Recognizes and maintains professional boundaries.
- Adheres to all agency policies and procedures including but not limited to confidentiality and privacy practices.
- Ability to work within a team framework, as well as openness to ongoing supervision and training required.
- Availability to work flexible hours as program needs dictate.
- Ability to communicate verbally with clients and staff in person, in writing and via telephone;
- Ability to attend meetings statewide using one’s own vehicle, without significant loss of time.
- Ability to provide documentation as required.
- Intermediate or better skills and comfort with standard electronic and computer-based systems including but not limited to e-mail, fax, office telephone systems, desk-top and lap-top computer technology, word processing, and basis data entry and retrieval
- Must maintain state licensing at the highest level.
EDUCATION REQUIREMENTS:
Access to Recovery Assessors are required to hold a masters degree and license recognized by RI Department of Health (e.g., LCSW, LMHC). The Counselor will obtain panel membership for third party insurers if applicable (e.g., Blue Cross-Blue Shield, United) within three months of assuming position. Credentialed or preparing for credential as a Licensed Chemical Dependency preferred.
Please email your cover letter and resume to Lori at LZieglerHalt@FamResRI.org with “COUN” in the subject line.
1 FULL-TIME position; 1 PART-TIME position
JOB DESCRIPTION:
Work with the Healthy Families America team at Family Resources Community Action to assist families in establishing goals, plans to accomplish those goals and to optimize the home environment and strengthen the families.
RESPONSIBILITIES INCLUDE:
Initiating and maintaining regular contact with pregnant women and families, primarily in their homes
Establish trusting, non-judgmental relationships with families
Provide prenatal and other health education
Assist in strengthening the parent-child relationship
Assist parents in improving their skills to optimize the home environment
Responsible for assisting families in establishing goals and a plan for accomplishing those goals
Identify and refer to other support services in the community; Assist in making and attending health and human service appointments, including activities related to educational and employment goals.
Participate in required trainings and the Home Visiting Network
Data entry, as necessary
Treat families equitably, fairly and with respect
Attend Healthy Families America trainings as required and appropriate
FAMILY RESOURCES COMMUNITY ACTION is an equal opportunity employer.
MINIMUM REQUIREMENTS:
Must possess maturity and experience working with children 0-3 years of age, and their families
Experience working with culturally diverse communities/families and the ability to be culturally sensitive and appropriate
Demonstrated motivation and ability to quickly learn and practice basic supportive skills
Knowledge of community resources
Ability to handle stressful situations
Strong listening skills
Knowledge of infant and child development
Strong interpersonal skills with experience engaging high risk populations
Proficient in the first language of the communities where services are being provided, if a community is bilingual
Good organizational and writing skills
Ability to work collaboratively with other service providers
Enjoys and functions appropriately with long-term, ongoing projects; does not need immediate feedback or results for person validation
Ability to relate to families from a strength-based model; ability to approach families from a family-centered service model.
Flexible availability
Must have experience working with families with multiple needs.
Education/Experience Required:
Must have a minimum of a Bachelor’s degree in Human Services, Child Development, Education or a related field, with a minimum of three years of public health or community development experience.
Interested candidate should send cover letter and resume to:
Lori Ziegler Halt
Human Resources
E-Mail: LZieglerHalt@famresri.org
Full-Time
JOB DESCRIPTION: Senior Management position responsible for the development and operation of Employment and Training programs and the Financial Opportunity Center at Family Resources Community Action.
Address the employment readiness, job training and job placement need of low-income persons through the design, implementation and management of the agency's employment and training program. Oversee and develop the youth and adult programs as major community and agency resources for employment and training services as well as life skills/financial literacy training.
MINIMAL QUALIFICATIONS: Preferred applicants will have graduate level training in Vocational Rehabilitation or Social Work as well as relevant community and direct practice experience particularly with low income populations. Bilingual (Spanish) a plus but is not necessary.
Applicants must demonstrate robust supervisory and leadership skills and the ability to develop an active team culture working collaboratively with multiple systems. Have program development background, contract management experience and strong writing and communication skills. Preferred applicants will have experience related to job readiness skill building, training and/or job finding.
FAMILY RESOURCES COMMUNITY ACTION IS AN EQUAL OPPORTUNITY/ AFFIRMATIVE ACTION EMPLOYER
EDUCATION REQUIRED: Preferred applicants will have graduate level training in Vocational Rehabilitation or Social Work. Bachelor’s degree in an applicable field, minimum.
Interested candidate should send cover letter and resume to:
Lori Ziegler Halt
Human Resources
E-Mail: LZieglerHalt@famresri.org
Job Description
Provide services as an employment coordinator/job coach to a group of youth and young adults in job skills such as resume writing, job search techniques, financial literacy, effective communication, as well as on the job responsibilities etc. This is for an 8-week summer jobs for youth program.
Responsibilities
Providing supervision and job coaching to youth and young adults throughout the 8-week summer jobs program
o Hold youth accountable to complete tasks at job sites
o Manage a summer caseload, keeping organized and detail-oriented client case files
o Responsible for creating and implementing youth-centered work readiness training and providing job coaching services
o Foster relationships with the local businesses, organizations and resources participating in the summer jobs program and assist them in providing a safe and meaningful work environment for youth participants, including requesting status updates, issues, needs.
o Helping youth work through issues as they arise and learn how to handle work situations
o Keeping lines of communication open with Youth Services Manager
Working in collaboration with Youth Center staff to ensure youth successfully complete the summer jobs program
Minimum Qualifications
Bachelor’s degree in education, human services or related field preferred
Ability to maintain confidentiality
Experience working with a diverse staff and youth
Ability to work independently and in a team environment
Experience in providing work readiness training in an engaging and experiential way
Ability to speak Spanish a plus!
Education
Bachelor’s degree in education, human services or related field preferred.
FAMILY RESOURCES COMMUNITY ACTION IS AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER
Please email resume and cover letter to:
Lori Ziegler Halt
Human Resources
Email: lzieglerhalt@famresri.org
NOTE: Please put “SUMMER YOUTH COACH” in the subject line of your email.
JOB DESCRIPTION:
Prepare for and instruct classes in administrative office procedures and basic computer skills including, but not limited to: administrative office practices, effective interpersonal skills, Microsoft Office Suite, the Internet, e-mail and typing, as well as job readiness skills.
RESPONSIBILITIES INCLUDE:
• Implement curriculum utilizing various teaching techniques such as lecture and demonstration, using audiovisual aides and materials during instruction to serve the agency’s diverse population of consumers.
• Providing one-on-one assistance to students if required.
• Collaborate with other Employment and Training staff members to provide comprehensive services that best suit the needs of each consumer.
• Complete progress notes and other documentation as needed.
• Prepares/follows teaching outline of course study, assigns lessons, corrects classroom assignments and provides feedback.
• Regularly assess and record student progress through use of tests, class work, participation and observation.
• Provide guidance to underperforming students and maintain appropriate level of discipline in classroom while keeping students’ attention focused on training.
FAMILY RESOURCES COMMUNITY ACTION is an equal opportunity/Affirmative Action employer.
MINIMUM REQUIREMENTS:
• Experience in adult education and/or content area preferred.
• Strong computer skills in the above areas.
• Must be able to work individually as well as part of a dynamic team.
• Ability to maintain confidentiality.
• Ability to work constructively and effectively with diverse staff and students from various economic and social backgrounds.
• Openness to ongoing training, supervision, and professional growth and development.
• Flexible schedule
• Reliable transportation and valid driver’s license required
EDUCATION REQUIREMENTS:
• Bachelors Degree in Education, Computer Science, or a related field, from an accredited college or university preferred.
Please email your cover letter and resume to Lori Halt LZieglerHalt@FamResRI.org with “AOM” in the subject line.
JOB DESCRIPTION:
Provide services to youth in a drop-in center environment. Conduct client intakes and assessments; keep organized and detail-oriented client case files. Manage a caseload, providing case management and follow-up services. Responsible for coordinating the intakes of GED students and managing student attendance, progress and any issues that arise. Tutor GED students in any of the 5 core subjects with a strong emphasis in Math tutoring.
RESPONSIBILITIES INCLUDE:
• Intake/assess clients
• Create/facilitate engaging and educational programming for youth
• Intensive case management including making referrals to other appropriate programs and services within the agency and the community.
• Tutoring students in preparation for GED testing, in Math particularly, but also Social Studies, Science, Reading and Writing.
• Create/maintain updated, organized case files for all clients
• Develop and maintain strong working relationships with community and state agencies as well as local employers to promote FRCA youth programs.
FAMILY RESOURCES COMMUNITY ACTION is an equal opportunity/Affirmative Action employer.
MINIMUM REQUIREMENTS:
• Must be able to work individually as well as part of a dynamic team and develop and maintain strong working relationships both within FRCA and externally.
• Ability to maintain confidentiality.
• Ability to work constructively and effectively with diverse staff and youth.
• Openness to ongoing training, supervision, and professional growth and development.
• Possess an understanding of database systems and reporting practices
• Some flexibility with schedule- occasional work some nights and evenings.
• Reliable transportation and valid driver’s license required for off-site meetings
• Experience in Math and other core subjects tutoring
• Ability to speak Spanish a plus!
EDUCATION REQUIREMENTS:
• Bachelor’s degree in education, human services, education or related field preferred.
Please email your cover letter and resume to Lori Halt LZieglerHalt@FamResRI.org with “GED” in the subject line.